Due
to this more information today we take most of the decision
based on triggers this all happens in our subconscious mind:
1) SCARCITY: Things difficult to get. Less
Availability
Eg: i) Most of the time we
have seen that when any book gets banned then the quantity of reader for that book
increases instead of getting low means
banned word attract people even more to read that book
ii) You must have seen, that when you stop a
child to eat something or when you shout at him for something then instead of
not doing it again, that child do it even more, they start doing it more than
usual why they behave like this? similarly parents who give less or no freedom
to their children for doing anything if you notice then you'll see that such
kids become more rebellious, they start lying and eventually.
2)
LIKING: Reality is we are ready to do anything for someone whom we like or
love a lot we are ready to do anything for them without
thinking logically.
Eg: i) most of the people find difficult to say
no to their beautiful and handsome crush if they request to something , we
people easily get influence by people whom we like or love a lot.
Hence
this principle is used very carefully and properly for PERSUASION chances of
making someone say yes to you for any request becomes high when the opposite
person already likes you.
How to make people like you?
i) Work on physical
attractiveness: Honesty, humor, trust.
ii) Similarity :
Interest, Hobbies, Opinion, Personality.
iii) Compliment:
iv) Contact and
Co-Operation
v) Conditioning and
Association.
3)
COMMITMENT AND CONSISTENCY :
At
Time of Korean war, Chinese soldiers kept American soldiers as their prisoners
Chinese soldiers tried hard to get some insight valuable information from
American soldiers but even after torturing American soldiers they were just not
giving any information then finally chinese soldiers asked those american
soldiers to write something bad about america daily one line, like america is
not a perfect country, or communism is good or america has less job etc daily
writing bad and negative things against america finally commitment and
consistency worked slowly gradually a time came where many american soldiers
started supporting china and they were against america.
hence
if you ask a person to commit for something small or if you ask someone to take
small action then chances of making them commit something big or making them
take big action will for sure increase
Eg:
Eg:
example,
An experiment happened where few people were asked to wear cancer awareness
button for a week, now this action was very small and very harmless hence
people said yes for wearing it after some time same people were asked to donate
for same cause guess what those people not only agreed to give donation but
they donate more than other groups reason for this result was that 1 week
commitment of wearing that button and consistency made that cancer fighting
awareness small part of their identity this result wouldn't be possible by just
asking for help or for donation similarly even you can persuade someone by
making them committed and consistent.
4)
AUTHORITY
In
an experiment nurses were asked to do things which were against hospital rules but
still nurses did it without asking a single question and they were not even
scared why? because the person who asked them to do it was a doctor, that
person was a fake doctor, he was asked to become a doctor to proof this
principle since childhood we refer to those people whom we consider as superior
to us since childhood we are asked to listen to the authorities first listen to
parents, teachers, government, police managers etc list goes on they have power
to command us, like what we should do what we shouldn't do and we follow what
they say, because we feel that if we don't obey what they command then
something bad negative will happen.
Thinking this way is not always right 3 things which trigger this
thing is:
1)
Title: if a normal person tell us to do something, we won't listen to him but
if a doctor says something then we will follow or if a phd, president or
professor etc says then also will listen and follow.
2)
clothes: We give more importance to people who wear uniforms or people who wear
religious clothes and thats why we easily get manipulated by them
3)
Trapping, these are some things which tell us about persons authority and about
their level
such as badges, expensive suits, car etc.
All
such things give us signal that we should obey them or not that's why you'll
see that big companies in their ads shows fireman, doctor or police to increase
chance of selling their product even
you can use trapping title or authority in order to persuade people.
5)
SOCIAL PROOF
A
study has been done, where few people were asked to stare continuously at the
top (6th) floor of a building in order
to see what happens because of that study what happens, when only one person
was staring the 6th floor then almost 45 percent people stopped and started
staring the same floor in order to see what exactly the matter is but 85
percent people stopped and started staring the 6th floor when 15 people were
looking up at the 6th floor similar experiment was stopped in the middle
because of lot of gathering of people was causing traffic jam.
Coping
others is our human nature, especially when we are not sure about what exactly
we supposed to do and in critical tough
situations we can follow anyone, if that person knows what he is doing
As per Alarming research, if any famous news paper
used to print suicide story in their front page Then this thing used to
increase the number of suicides in future in facts after a suicide news in a
news paper, 58 unusual suicide cases were seen that too within a month again these suicides weren't just a coincidence but these suicides are known as Copy cat suicides several
years back these kind of suicides has also happened in India when news channel started showing that due to
depression many children are committing suicide after such news more children
suicides started taking place.
On
the other hand same principle was used in a positive way same principle was
used on children so that they can overcome the fear of dogs in these
experiment, children who were scared of dogs were asked to watch those children
who were very friendly to dogs, they were asked to watch children who love to
play with dogs daily for 20 minutes
as
a result, just within 4 days 67 percent children fear towards dogs was
vanished, fear was completely gone 67 percent children started playing with
dogs that too happily
You
must have notice, that when others laugh even we feel like laughing
well this is also a social trigger
example you must have notice that in many comedy shows recorded laughter is
played after any joke or else they
keep judges who laugh a lot all these things are done to make us feel that
jokes are funnier then they are
if
i share business related example, then many company says that their product is
largest selling and fastest growing product etc, they try to show as if almost
everybody is buying their product they do it, because its a fact we do things
that most people do,
So
basically with all these examples do learn that make others believe that what
you are asking them to do is done by almost everyone especially by the one whom
they admire a lot by doing this chances of they doing what you want will for
sure increase and improve.
6)
CONCESSION
There was a cloth shop run by two brother, they
used to use concession principle in order to sell their product example,
whenever a new customer used to go to their shop, to ask the price for a dress
then for this question first brother who used to stand far from the customer,
used to reply high price like 42 dollar on
that very moment second brother who used to stand near to the customer, used to
pretend as if he heard $22
Hence
instead of saying 42 dollar to the customer second brother used to say only 22
dollar many customer used to feel that by mistakenly he is saying 22 dollar, so
many
customer immediately take that dress in 22 dollar before first brother come to
know about his brother mistake, but actually that wasn't a mistake but a
concession trick used by both brothers in order to sell their 22 dollar dress
that too without bargaining.
Similarly,
author was waiting on airport, then suddenly a child come to him and requested
him to buy huge event tickets, he started convincing him that event is really
awesome and he will love it but for that request author politely refused and
said no i can't, after listening to No, that child again said it's ok sir No
problem, would you like to buy a chocolate its just for 1 dollar for this
request author didn't said anything and he just bought that chocolate the
moment that kid left, author felt little strange, he started thinking like why
i bought this chocolate i don't even like chocolates well the thing which clear
this concept is known as Concession.
Which
teaches us, if we ask for a big favour or if we put forward big request in
front of someone and if opposite person refuse for a large request then if we
put forward small request in front of the same person, then chances of that
same person saying yes for small request increases chances of accepting the
small request by the same person improves.
If
i give a business example, suppose there's a customer who go a shop to buy a
jeans worth rs 1000 but after entering the shop, instead of showing 1000 rs
jeans that shopkeeper starts showing 10000, 8000 jeans he start showing
expensive jeans to that person and at the end he shows 2 thousand rs jeans and
tells you that this is the cheapest jeans with good quality so do buy this
jeans you will not get it anywhere
so
by this chances of that person increasing his budget will increase, and chances
of him buying that jeans also if that person has capacity to increase his
budget then he for sure take it because he will find 2 thousand very less in
front of 10000 and 8000
Similarly
if you want someone to listen to you then first put forward big request in
front of the person about which you are aware that he will for sure refuse,
then tell him to do something which you want him do put forward a request which
is much smaller than the earlier one by doing this chances of him listening and
accepting your request will for sure improve and one more thing whatever
request you are putting forward it should be realistic and good it shouldn't be
big stupid request.
7)
RECIPROCITY
Reciprocity
is the most powerful mechanism of our brain Which tells our brain triggers our
brain to keep everything settle of even with others means if anyone does good
for us, then even we should do something good in return and if someone does bad
for us then even we do bad for that person in return
Example.
At time of world war 1, a german soldier reached to no man's land it crossed
more than limit in order to catch an enemy soldier, while he was walking he saw
that enemy soldier sitting alone and having his food, the moment that man saw a
German soldier this was a very kind gesture of that man, hence even that german
soldier didn't fire at him and both soldiers went on their ways without
fighting
Business
example: you must have heard about Amway company the biggest reason behind
Amway Success is the use of Reciprocity principle Amway people are not like
Other salesman they never ask you to buy their product directly instead many a
times they give free product samples to their potential customers they used to
give free samples to potential and used to go without asking for money because
of which whenever they used to come again at same place, people who already
used their product free of cost, they feel like settling things hence chances
of buying something
also
increases.
In
fact in many wine business it is seen that by doing free or low cost tasting,
93 percent chances of person buying that wine by paying addition 10 dollar
increases in fact 92 percent chances of person buying that wine future also
increases
Similarly
it is seen in many industries that by giving free sample of their product
chances
of people buying their product always increases similarly if you give a gift to
a person in any festival then chances of that person giving gift to you in
coming festival also increases
So
to conclude this point if you want other person to do something for you, then
it would be great if you do something good for that person, do something which
make him feel good because that person will live under the pressure of settling
things and
that pressure will make him accept your request.
8)
REASONING
Chances of accepting your request improves when
that request has proper reasoning with it. An experiment was done by a Harvard
professor where she requested in three
different ways to people who were standing in front of the xerox machine and they were about to use that machine for their
work, with that three different ways of request three different results came,
first time when she went she requested like CAN I USE THIS XEROX MACHINE FIRST
I AM IN HURRY For this request 90 percent people said yes, then when she went
for the second time, she requested like: CAN I PLEASE USE THIS MACHINE FIRST?
For this only 60 percent people agreed and third or last time when she went she
requested like: CAN I PLEASE USE THIS MACHINE BECAUSE I NEED A XEROX Surprisingly
again 90 percent people agreed
This experiment proofed that giving proper reason can increase chances of accepting the request.
This experiment proofed that giving proper reason can increase chances of accepting the request.
I personally used this principle in my
real life one day i went to doctors place, there were lot of people waiting
before me so looking them i requested all to allow me to go first because i
have exams and i need to prepare myself almost
every person agreed, they hesitated but still they agreed and allowed me to go
first very recently I went with my friend for shopping, the moment we reached
the shop that shop was
about to close, shutter was down lights were off, i told my friend to ask that
shop's owner whether we can buy stuffs from there, my friend said forget it,
it's closed we should move back to home but still i didn't gave up, i went and
requested that shopkeeper to allow us to buy and guess what that shop keeper agreed i know this isn't the big
deal, but still i am sharing because many people don't even try, they just give
up they give up before trying, they just assume that people will not say yes
they don't try since start they assume but reality can be different and you can
see result only after trying
You should try should ask, because trying asking is one of the biggest life lesson just by asking trying you can get big positive results Hence don't assume just by thinking that opposite person will refuse go and try ask , give reasons, put forward your request use these triggers the more nicely you use these triggers the more nicely you will able to persuade and influence people.
You should try should ask, because trying asking is one of the biggest life lesson just by asking trying you can get big positive results Hence don't assume just by thinking that opposite person will refuse go and try ask , give reasons, put forward your request use these triggers the more nicely you use these triggers the more nicely you will able to persuade and influence people.
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